FAQ

You have questions, we have answers.

General

Risk-Free Training and Hassle-Free Refunds
Yes, you can have your money back if you’re not satisfied at the start of the course

 
At Intrinsec, we provide all of our students with an opportunity to receive a full-refund within the first 3 hours of their course, no questions asked. That’s right, if you’re not satisifed with how the course is starting, we’ll give you your money back.

Here’s the official details: If, upon completion of the first 3 hours of a Cloud Security or Cyber Security course, you are not satisfied and would like to receive a full refund, (1) make the instructor aware of your decision, (2) return all course material and (3) contact Intrinsec’s training department in writing via email at seminars@intrinsecsecurity.com before the first 3 hours of your training session has passed. Doing so will ensure you receive a full refund, less any applicable fees, or to apply the money to one of our future courses. This guarantee of a full refund will only apply if student notifies the course instructor of their desire to withdraw from the class and contacts Intrinsec in writing before the first 3 hours of your training session has passed. All training material must remain with the instructor at the time of a refund request. If you are enrolled in a virtual course delivered in a Live OnLine format, you must mail all course material to one of Intrinsec’s mailing addresses, in the original packaging, and provide official documentation to Intrinsec’s training department via email at training@intrinsecsecurity.com verifying all course material has been provided to a shipping carrier within 36 hours of Intrinsec receiving written notification of your withdrawal.

Student Rescheduling
Yes, we can reschedule your training.

 
Students who have registered for a specific training sessions may reschedule for another date or change their student registration information by simply sending an email to seminars@intrinsecsecurity.com

PLEASE NOTE: Sorry, but in the event of a “no show” by the student, where they fail to attend their course, there will be no guarantee that we can reschedule you for another date. The registered student has the responsibility to ensure they comply with the cancellation policy, including providing notice of any changes to the registration information.

Student Cancellations
Yes, you are able to cancel your registration.

 
If you are unable to attend your course for a particular reason (Ex. scheduling conflict, zombie apocalypse, vacation, … etc.) and would like to cancel, Intrinsec will always do everything in our power to accommodate your needs!

Since there is a limit to the number of attendees we can host per class, students interested in canceling their registration must provide Intrinsec with a written cancellation notice by at least 10 full business days prior to when the class is scheduled to start. In the event where you need to cancel your course please contact us via email at seminars@intrinsecsecurity.com.

Intrinsec Cancelations
Intrinsec may cancel a scheduled training class within 10 full business days of the start date to confirmed registered students.

 
In the unlikely situation where this does occur, registered students may enroll in the next available offering of the course, or cancel the registration. In the event of cancellation by the Intrinsec Security, any payment made for the canceled class will be refunded in full. The registered student understands and agrees that Intrinsec Security shall not, in any way, be held responsible for any costs, including loss of airfare or other transportation costs, hotel expenses or other damages, which the registered student may suffer in the event that the instructor cancels or reschedules a class.

Group Registrations or Training
Yes, Intrinsec actively provides group training and registrations.

 
We’re able to provide any of our courses for private group training events. Check out our Enterprise page for more information or simply contact us and we’ll answer all of your questions.

Partners
We have a total of five (5) official partnerships; ISACA, (ISC)², CompTIA, EC-Council and Cloud Security Alliance.

 
If you’re interested in learning more, we invite you to check our the Partners section of our Company page.

Available Training Programs
We are able to provide training for ALL of our partners training programs. Even if it isn’t listed on our website.

 
Intrinsec is able to provide you with training for any of our partners training programs. Due to the fact our background is 100% cyber security, we decided to only list cyber security related courses. If you know of a program that one of our official partners provides and it isn’t listed on our site, simply contact us and let us know what course you’re interested in.